Bottle Returns in Albany, NY

You are what is important to us! Customer service means a lot to some businesses but to us, it’s everything; our way of life. Whether you are visiting us for bottle returns at our returns counter, shopping for draft beer or coming in to get a keg, you deserve the best we can give. Customer service is our means of ensuring you feel welcome and satisfied with your visit to Albany Beverage and hopefully, would want to come back on your next beer run.

This is why we abide by the following 11 commandments:

  • A customer is the most important part of any business.
  • A customer is not dependent on us. We are dependent on them.
  • A customer is not an interruption of our work. They are the purpose of it.
  • A customer does us a favor when they call. We are not doing them a favor by serving them.
  • A customer is part of our business, not an outsider.
  • They are flesh and blood human beings with feelings and emotions like our own.
  • A customer is not someone to argue or match wits with.
  • A customer is a person who brings us their wants. It is our job to fill those wants.
  • A customer is deserving of the most courteous and attentive treatment we can give them.
  • A customer is the person that makes it possible to pay your salary whether you are a truck driver, plant employee, office employee, salesperson or manager.
  • A customer is the life blood of this and every other business.